For a medical practice, it’s ideal when you’re able to receive patient payments in a timely fashion. This isn’t always how things turn out, however, as patients can miss their medical payments for a wide array of reasons. Today, we’ll be explaining why patients may miss their medical payments so you can take measures to make payments easier for them in the future.
There’s Confusion Revolving Around Their Insurance
Perhaps you’ve had a patient ask you why payment is needed if they already pay for insurance. Other patients might ask what happens if their deductible hasn’t been met yet. While their insurance companies should go over these things, people don’t usually speak to insurance representatives until problems arise.
If you’ve thought about trying to explain insurance to your patients, we advise against this. It’s very common for misunderstandings to arise. Instead, direct each patient to their respective insurance provider. Then, the provider will be able to explain every aspect of a person’s insurance for them.
No Online Payment Platform is Available
A large majority of patients like paying their medical bills electronically these days. Therefore, having an online payment platform available to them is a must in today’s field of medical billing. You don’t want patients switching to a different provider because you don’t have the most convenient payment methods available to them.
Patients Don’t Get Needed Reminders and Explanations
People want to have a full understanding of their medical expenses. Unfortunately, not everyone is given the information that’s needed to understand these expenses. As a result, payments can get delayed.
To remedy this issue, make sure to provide people with reminders with regards to when payments are due. You should also tell them what payment methods are available so that they can determine which payment method is easiest for them.
You Don’t Ask for Enough Payment Upfront
You don’t want to solely collect partial payments. While partial payments can’t be helped at times, it’s best to minimize these instances when possible because it will make for complicated billing processes later. If a patient doesn’t get a bill for a while, they might get confused about why they’re being billed later.
That’s why it’s better to gather as big of an upfront payment as possible. By doing this, you avoid the awkward conversation of asking for the bulk of a payment in the future.
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