With 2018 now in the books, now is the time to improve the patient experience at your medical practice. When did you last update your payment portal? Such updates will not only make the payment process easier for your patients but also your internal processes as well. Consider the many ways in which you can update your processes for 2019.
Make Your Patient Statements Easier To Understand
Everyone loathes getting bills in the mail or on their electronic devices. It is important to understand that the vast majority of the population doesn’t even understand their bills. If you want to make your patients feel like they are being charged appropriately, you need to make their statements as fool-proof as possible. The layout and the terminology in the statements need to be concise and straightforward. Unclear directions can, unfortunately, lead to late payments.
Offer Online Billing
In the current digital age, many tasks are completed with a few clicks. As everyone passes, paper statements become more and more outdated. While some of the older generation still want to receive their billing statements in the mail, much of the population want to be able to access their information online. Many businesses today are transitioning over to online billing rather than the traditional paper billing statement. By providing both options, you are appealing to all your patients which make your practice more favorable.
Allow Patients to Choose How They Pay
To appeal to the masses, you should provide a few payment options. By offering a variety of payment options, you can accommodate the payment preferences of each patient. This simple step will help to boost your chances of receiving payments on time. Consider options ranging from online payment to phone payments and mailed checks. For an even more efficient payment process, mobile device payments are another easy option to offer.
Update the Visual Style of Your Portal and Paper Statements
With a visually appealing design and layout for your online portal and paper statements, your billing information will appear to be more concise and easier to understand. If your medical center has not done this already, consider the many benefits of a design update for the new year! A colorful design and simplified layout will help to make your payment process understandable and accessible for each of your patients.
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